Privacy Policy Effective Date: 16 Aug 2021 Business Name: Car Towing Services Brisbane We are committed to protecting your privacy and ensuring your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information. 1. What Information We Collect We may collect personal information including, but not limited to: Your name Phone number Email address Location or suburb Vehicle details Information you provide when contacting us, requesting a tow, or using our website We only collect information that is necessary to provide our towing and roadside assistance services. 2. How We Collect Information We may collect your personal information when you: Call us or submit an enquiry Request a tow or roadside assistance Use our website or online forms Communicate with us via email, phone, or social media 3. How We Use Your Information We use your personal information to: Provide towing and roadside assistance services Respond to enquiries and service requests Communicate with you about your booking or job Improve our services and customer experience Meet legal and regulatory requirements We do not sell or rent your personal information to third parties. 4. Disclosure of Personal Information We may share your personal information only when necessary, including with: Our drivers and service partners to complete a job Emergency services or insurers where required Legal or regulatory authorities if required by law All reasonable steps are taken to ensure your information is handled securely. 5. Storage and Security We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Information may be stored electronically or in hard copy and is only accessible to authorised personnel. 6. Access and Correction You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or outdated. To do so, please contact us using the details below. 7. Cookies and Website Data Our website may use cookies to improve user experience and analyse website traffic. Cookies do not identify you personally. You can disable cookies through your browser settings if you prefer. 8. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. 9. Contact Us If you have any questions about this Privacy Policy or how your personal information is handled, please contact us: Phone: [Your phone number] Email: [Your email address] Service Areas: Logan, Brisbane, Ipswich, Redlands, Beenleigh & the Gold Coast